Emergency or Routine Work Order?

Emergency: Telephone
Routine: Work Order 

To help Maintenance respond more quickly, please use the proper reporting method.

  • EMERGENCIES are to be reported by telephone at 281-897-4290
    (7:00 a.m. until 4:30 p.m.)
  • ROUTINE problems are to be submitted through the SchoolDude Work Order System. 
    (Exceptions: Food Service, Early Learning Child Centers)

The following examples are provided to help you correctly determine the difference between routine and emergency repair circumstances.


The bells are needed to change classes during the day but they are not working. TELEPHONE
The bells are needed for emergency drills but do not operate. TELEPHONE
When the bells are sounded, there is a room that cannot hear the bell. WORK ORDER


It appears that the ceiling is loose and may fall. TELEPHONE
A piece of ceiling tile is missing and needs to be replaced. WORK ORDER


An outside door cannot be locked. TELEPHONE
Only entrance door to a room cannot be unlocked. TELEPHONE
A door closer is broken and needs to be repaired. WORK ORDER


A drinking fountain is leaking and water is running on the floor. TELEPHONE
A drinking fountain is not working properly. WORK ORDER


A bare wire or an electrical short is observed. TELEPHONE
One of the electric outlets in the classroom does not work. WORK ORDER


Report an elevator not working TELEPHONE:
(281) 897-4065
(281) 897-4290


A major portion of the building is hot or cold. TELEPHONE
One room in the building is hot or cold. WORK ORDER


The lights in the classroom cannot be turned on. TELEPHONE
One of the lights in the classroom is not working. WORK ORDER


The entire P.A. system is not operational. TELEPHONE

Two rooms in the building cannot hear an announcement when it is made on the public address system.



Report pests inside/outside. WORK ORDER


Water is pouring in the building and the custodian needs help cleaning up the water. Water is leaking into the building. A wastebasket has been placed under the leak. TELEPHONE
Stained ceiling tiles that give evidence of a leak. WORK ORDER


The sewer is stopped up and sewage is backing up into restroom. TELEPHONE
There is a smell that appears to be coming from the sewer. TELEPHONE


There is not any domestic water in the building. TELEPHONE

An outside water faucet is running wide open and is flooding the outside area.


There is not any water in one of the two lavatories in the student restroom.


A water faucet is leaking but there is not a flooding condition.



Broken window that will allow someone to enter the building. Call Immediately 
Broken window inside the building that is a danger to students. TELEPHONE
Window that is chipped or cracked. WORK ORDER
Remember all work orders that are entered on the request line are done so with the approval of the Principal/Director.

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